Frequently Asked Questions
Do I need an appointment to visit the exhibition?
All visitors must have an individual appointment. We cannot accommodate visitors without appointments. All appointments are scheduled through our online system. To make an appointment, please click HERE
When are appointments available?
Appointments are available during three periods, Monday through Friday: 10:00am – 12:00pm, 1:00pm – 3:00pm, and 3:15pm – 5:15pm. Each appointment lasts 2 hours.
How far in advance can I make an appointment?
Appointments can be scheduled up to 30 days in advance.
Do you permit walk-ins?
We do not permit walk-ins.
Can I make reservations by telephone?
We ask that all appointments be made through our online scheduling system.
Can I add additional guests once I’ve made my appointment online?
All visitors to Pier 24 Photography must have his or her own individual appointment. As a result, we are only able to accommodate additional guests if they secure an appointment through our online scheduling system.
Do I need to make an individual appointment for my child?
Each visitor, including children 3 years of age and over, must make an individual appointment to visit Pier 24.
Is there a waiting list for appointments?
Pier 24 Photography does not maintain a waiting list. The online appointment system is updated in real-time as appointments are made or cancelled by the individual.
Do I have to arrive exactly at the time when my appointment begins?
You are welcome to arrive at any point during your appointment period. We just ask that you depart by the end time stated in your reservation.
How much does it cost to visit the space?
There is no admission fee for visiting Pier 24 Photography.
How do I cancel my appointment?
If you are unable to attend your appointment time, we recommend canceling promptly so that your appointment can be offered to another guest. There is an option to cancel your appointment
on the confirmation email that you received when your appointment was originally booked.
How do I change my already scheduled appointment to another date and time?
We recommend making an appointment for a new date and time. Then, cancel your previous appointment, so that it can be made available to other guests.
Is photography permitted in the galleries?
The use of photography, without a flash, is permitted. No tripods are allowed within Pier 24.
I would like to visit the space with a group of friends or a group of co-workers. Do I qualify for a group appointment?
Group appointments are strictly reserved for museums and academic institutions accompanied by museum or school staff.
Once I submit my group request online, is my appointment officially scheduled?
Submitting a group appointment through the website does not guarantee you will be able to visit during your desired time. A Pier 24 Photography representative will be in touch with you to
confirm the details of your visit.
What do I do if there are more than 20 people in my group?
The maximum number of people admitted for a group reservation is 20. Should your group have more than 20 people, you can make a note of your circumstance in the “Additional Comments” section of the group reservation request. A Pier 24 Photography representative will notify you should we be able to accommodate additional guests during your desired date and time.
Does my whole group have to arrive at once?
In order to ensure a quick and easy check-in process, we ask that groups arrive at the start of their requested appointment time with all members present.
TRAVELING TO PIER 24 PHOTOGRAPHY:
Where exactly is Pier 24 Photography?
Pier 24 is located on the Embarcadero directly beneath the Bay Bridge, between Pier 26 and the Fire Station. Please note that all even-numbered Piers are located southeast of the Ferry Building
away from Fisherman’s Wharf. Pier 24 is NOT adjacent to Pier 23.
Where can I park my car when visiting Pier 24 Photography?
Pier 24 Photography does not offer parking. There is metered parking along the Embarcadero as well as public paid parking at the Hills Plaza Garage located on Spear St. between Folsom St. and Harrison.
Where do I lock my bicycle while visiting?
Due to limited on-site storage, we are unable to check bicycles within Pier 24 Photography. As aresult, we recommend visitors with bicycles find locations along the Embarcadero where the can safely lock up their bicycles.
How do I get to Pier 24 by public transportation?
Inbound or outbound, both the "N" and the "T" MUNI lines stop on the Embarcadero between Folsom St. and Harrison St, approximately 100 yards from Pier 24. From the East Bay or South Bay, BART stops at the Embarcadero and transfers can be made to the both the "N" and the "T" MUNI trains, which stop between Folsom St. and Harrison St.